About the site
HVACRepairMontgomery.com is a lead-generation and referral website that helps homeowners in the Montgomery, AL area connect by phone with independent HVAC providers. It does not perform HVAC work.
Information collected
Phone calls. The site has no contact forms. Calls to the number shown are handled by a call-tracking and routing service, which may record your phone number, the date, time and length of the call, your general location and the page or ad that led to the call. Calls may be recorded or monitored for quality and verification.
Details you share on a call. You may choose to give your name, address and a description of your heating or cooling problem so you can be connected with a provider.
Website usage. Hosting and analytics tools may collect your IP address, browser and device type, pages viewed, the referring page and campaign details such as UTM parameters. Some of these details are kept in your browser's session storage during a visit so a call can be attributed to the page or campaign that led to it.
How information is used
To connect your call with a residential HVAC provider, to understand which pages and advertising lead to calls, to improve the website, to prevent fraud and abuse, and to meet legal obligations. Personal information is not sold for money.
How information is shared
With providers. Details from your call are shared with the independent provider you're connected with so they can respond. Providers have their own privacy practices.
With service vendors. Hosting, analytics, advertising measurement and call-tracking vendors process information on the site's behalf.
For legal reasons. Information may be disclosed when required by law, to protect rights and safety, or as part of a transfer of the website.
Cookies and analytics
The site may use Google Analytics, a web analytics service from Google that uses cookies to understand how visitors use the site, including page views and clicks on call buttons. Google describes its practices at https://policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
Advertising platforms may use cookies or similar tools to measure whether ads lead to calls. You can block or delete cookies in your browser settings.
Data retention
Information is kept only as long as needed for the purposes above, including resolving disputes, meeting legal requirements and preventing fraud.
Your choices
You can choose not to call, or not to share personal details on a call. Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information. Send requests using the contact below.
Children's privacy
The site is intended for adults and does not knowingly collect personal information from children under 13.
Security
Reasonable measures are used to protect information, but no website or transmission over the internet is completely secure.
Changes to this policy
This policy may be updated from time to time. The effective date above shows when it last changed.
Contact
Privacy questions and requests: [PRIVACY_CONTACT_EMAIL]. This contact is for privacy matters only, not HVAC service requests.